Shipping policy
Shipping Policy
Effective Date: August 26, 2026
At Noveller, we are committed to providing reliable shipping services and keeping customers informed throughout the delivery process.
1. Processing Time
Orders are typically processed within:
1-5 business days
after payment confirmation.
Orders are not processed on weekends or public holidays.
2. Delivery Time
Estimated delivery time:
20-40 business days
Delivery times may vary depending on:
- Destination country
- Customs processing
- Weather conditions
- Shipping carrier delays
3. Order Tracking
Once your order has shipped, tracking information will be provided when available.
Customers may use tracking information to monitor delivery progress.
4. Customs and Import Duties
Customers are responsible for any customs fees, taxes, or import charges required by their country.
These charges are determined by local authorities and are outside of Noveller's control.
5. Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us:
Email:
Our team will assist in checking the shipment status.