Refund policy

Return and Refund Policy

Effective Date: August 26, 2026

At Noveller (noveller.shop), customer satisfaction is our priority. We want you to have confidence when shopping with us. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

1. Return Eligibility

Customers may request a return or exchange within 30 days of receiving the order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must include original packaging, accessories, and tags (if applicable).
Proof of purchase or order information must be provided.

Items that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

2. Return Process

To request a return or exchange, please contact our customer service team:

Email: edrasoliani14@outlook.com

Please include:

Order number
Customer name
Reason for return
Photos or videos of the item if the product has a quality issue

Our customer support team will review your request and provide return instructions.

3. Free Returns & Exchanges

We provide 30-day free returns and exchanges for eligible orders.

If the return is approved due to:

Product defects
Incorrect item received
Quality issues

Noveller will cover the return-related costs.

For other return reasons, customers may need to follow the return instructions provided by our support team.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you regarding the refund approval.

Approved refunds will be processed within:

5-10 business days

The refund will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time.

5. Order Cancellation

Customers may request order cancellation within a short period after purchase.

Once an order has been processed or shipped, cancellation may no longer be possible. Customers may use our return process after receiving the order.

6. Contact Us

For any return or refund questions, please contact: